Are you looking for a stable Career? G.F. Bowman, Inc. is a company that goes the extra mile for each and every client. The Bowman team has been serving customers across the Lebanon, Hershey, Hummelstown, and Harrisburg areas since 1967. G.F. Bowman, Inc. believes in providing quality plumbing, heating, and air conditioning services, timeliness, doing the job right the first time and fulfilling commitments.
We are currently looking for a Customer Service Representative to join our Customer Service department.
Company Benefits:
- Competitive Wages
- Paid Time Off
- Health, Dental and Vision Insurance
- Life and Disability Insurance
- 401K Match & Employer Contribution
- Incentive Pay
- Holiday Pay
- Excellent Working Conditions
Job Duties:
- Convert incoming customer calls into booked service appointments.
- Learn and deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to online inquires, text messages and online bookings in a timely manner.
- Follow up with unsold estimates and unbooked leads.
- Outbound communication based on call counts needed to succeed.
- Participate in training to boost booked calls and practice outbound calling.
- Maintain and update customer database with complete and accurate information.
Job Qualifications:
- Minimum one year in a similar capacity and function in a compatible industry.
- IT competent; good typist and proficient with phone systems.
- Strong verbal and written communications.
- Highly organized with exceptional follow-through abilities.
- Developed a proven track record in customer service.
Apply Today!
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